If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a different product or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Contact Customer Support to request a return. You must make this request within 30 days of receiving your product(s).
- Specify the reason for the return request in your message and indicate your preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
What the return process usually looks like:
If you have requested a refund, returning funds usually take anywhere from 7 to 21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
Salty® Brands will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a brand representative to be defective. For all other cases, return shipping costs are the responsibility of the customer.